This page explains how billing, cancellations, and refunds work for ASCII Magic ("the service", "the tool", "this site") at ascii-magic.com. Short version: you can cancel any time and keep access until the end of the period you paid for, and if something goes wrong with a charge, email us and we will sort it out.
ASCII Magic has a free tier and a paid plan.
If we ever offer one-off credit packs (a fixed number of credits bought once, not a subscription), the rules for those are in section 5.
Dodo Payments is our payment provider and acts as the Merchant of Record for every purchase. That means Dodo is the seller of record on the transaction: they handle checkout, billing, sales tax and VAT, and they process refunds and chargebacks. Your card statement may show a Dodo Payments descriptor rather than ASCII Magic. ASCII Magic never sees or stores your full card details.
Because Dodo is the Merchant of Record, refunds are issued through Dodo. We can approve and start a refund, but the money is returned by Dodo to your original payment method.
Pro is available on monthly, quarterly, or yearly billing, with the current prices shown on the Pricing page and at checkout (plus any tax Dodo collects). It renews automatically at the end of each term unless you cancel before the renewal date.
You can request a full refund within 7 days of your first Pro payment, as long as the request is made in good faith. After that window, a paid term is generally non-refundable, but you keep Pro access until the term ends (see cancellation in section 6).
We do not usually give partial or pro-rated refunds for the unused part of a term, because cancelling already lets you use what you paid for until the period ends.
We aim to make renewals predictable. If a renewal charge catches you by surprise and you have not used any Pro-only features or generative credits in the new term, contact us within 7 days of the renewal and we will refund it. If you have already used the new term's credits or Pro features, the renewal is treated as used (see section 5).
Generative credits have no cash value and cannot be exchanged for money. Once a credit has been spent on a generation, that credit is used and is not refundable.
If you bought a one-off credit pack, it can be refunded only while it is completely unused. Once any credit from the pack has been spent, the pack is non-refundable.
Pro's monthly credits refresh each period and may not carry over to the next one.
Cancelling stops future renewals. When you cancel, your Pro access stays active until the end of the period you already paid for, then it drops back to the free tier. You are not charged again. Cancelling on its own does not send money back.
A refund returns a payment you already made. If you want your money back for a recent charge, ask for a refund (section 7), do not just cancel, because cancelling alone will not trigger one.
You can cancel from your account settings, or email us and we will do it for you.
Email kailash@ascii-magic.com or use the Contact page with:
We aim to reply within 2 business days and to approve eligible refunds quickly. Once approved, Dodo Payments processes the refund to your original payment method, and it typically appears within 5 to 10 business days depending on your bank or card issuer.
If you see a charge you do not recognize, please email us first. Most cases are a renewal you forgot about or the Dodo Payments descriptor on your statement, and we can usually resolve it faster than a formal dispute.
If you open a chargeback with your bank, Dodo Payments handles it as the Merchant of Record. While a dispute is open, related Pro access may be paused until it is resolved.
We may update this policy occasionally. Material changes will be noted at the top of this page with a new "Last updated" date. The policy that applies to a purchase is the one posted at the time you bought it.
Billing questions or refund requests: email kailash@ascii-magic.com, use the Contact page, or DM @kail_designs on X. See also our Terms of Service and Privacy Policy.